As customer experience initiatives take center stage, many companies are appointing a dedicated executive to lead the effort. Download this new Forrester Playbook for insights from customer experience executives who know. Compliments of RightNow.
Network with other members throughout the world, stay up-to-date with news, find out about upcoming events, visit your group homepages, submit notes and photos, maintain your personal profile page, search for or post job openings and much more!
Starting this month we are introducing an exciting new event to the site where you will have the opportunity to ask questions of industry experts. Every month we will feature a user or industry analyst with expertise.
In addition, we are broadening the scope of our networking groups. As a result, we will be eliminating many of the groups that now have narrow definitions. A new networking group will be rolled out each month. This month, we are featuring Workforce Management.
